Standards & Buying Tips


Equipment

A wide range of helpful equipment that will help you stay living independently in your own home.
Council Standards for providers of Equipment
Swindon Borough Council recommends that you check the organisation you are buying from is: appropriately insured, has a registration with the appropriate regulatory body and that this is current or is registered with any recognised accreditation bodies to provide equipment and that this is current.
Vetting/Accreditation
Swindon Borough Council does not make any checks on the suitability of equipment offered by providers advertising in this category, however we will check the advert is suitable to appear in the Equipment category. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
DBS Checks
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
CRB checks are now called DBS checks.
A DBS check may be needed for certain jobs or voluntary work, eg working with children or in healthcare. A DBS check can be requested by an employer but not by an individual themselves.
Buying Tips
You may wish to check: If the equipment is suitable to meet your needs. The length of the contract you undertake and how much notice you have to give to end any agreement. Whether the provider has appropriate policies for Health and Safety, Customer Relations and Staff Training and other policies you may feel are applicable to your purchase.


Personal Assistants & Care Agencies

People who are able to come into your home to assist you maintain your quality of life and live independently in your own home.
Council Standards for providers of Personal Assistants & Care Agencies
Swindon Borough Council recommends that you check the organisation or individual you are buying services from is appropriately insured. All Home Care Agencies must be CQC (Care Quality Commission) registered. Where applicable a link to an organisation's CQC Rating is available on their marketplace advertisement. Personal Assistants have no requirement to be registered with a regulatory body.
Vetting/Accreditation
Swindon Borough Council does not guarantee that it makes checks on the suitability services offered by providers advertising in this category. However some Home Care Agencies may be accredited by Swindon Borough Council and may state this on their advert, those providers will have had some checks undertaken on them. Those providers of care will have had some checks undertaken on them by Swindon Borough Council. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
DBS Checks
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
CRB checks are now called DBS checks.
A DBS check may be needed for certain jobs or voluntary work, eg working with children or in healthcare. A DBS check can be requested by an employer but not by an individual themselves.
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a DBS check and the protocol of the organisation you are dealing with regarding employing people with positive DBS checks. If you are directly employing someone you may wish to seek some advice about suitable checks to undertake on the person you propose to employ and the consideration you need to give to this matter. Is there a legal requirement for the person to have an appropriate qualification? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff or your employee has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it?


Getting out and about

Activities you may wish to undertake outside your home to enhance your quality of life.
Council Standards for providers of Getting out and about
Swindon Borough Council recommends that you check the organisation or individual you are buying from is; appropriately insured, has a registration with the appropriate regulatory body and that this is current; or they are registered with any recognised accreditation bodies to provide their stated activities or related services and that this is current.
Vetting/Accreditation
Swindon Borough Council does not make any checks on the suitability of activities or related services offered by providers advertising in this category, however we will check the advert is suitable to appear in the Getting out and about category. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
DBS Checks
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
CRB checks are now called DBS checks.
A DBS check may be needed for certain jobs or voluntary work, eg working with children or in healthcare. A DBS check can be requested by an employer but not by an individual themselves.
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a DBS check and the protocol of the organisation you are dealing with regarding employing people with positive DBS checks. Is there a legal requirement for the person to have an appropriate qualification? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it? Will you need to be accompanied by anyone when undertaking an activity?


Care and Accommodation

A range of accommodation options with care and/or support provided
Council Standards for providers of Care and Accommodation
Swindon Borough Council recommends that you check the organisation or individual you are buying services from is appropriately insured. All Residential Care Homes with and without nursing must be CQC (Care Quality Commission) registered. All care elements of Extra Care Housing must also be CQC registered. Sheltered Housing, Supported Living and Personal Assistants have no requirement to be registered with a regulatory body.
Vetting/Accreditation
Swindon Borough Council does not guarantee that it makes checks on the suitability services offered by providers advertising in this category. However some providers offering residential care may be accredited by Swindon Borough Council and may state this on their advert, those providers will have had some checks undertaken on them. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
DBS Checks
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
CRB checks are now called DBS checks.
A DBS check may be needed for certain jobs or voluntary work, eg working with children or in healthcare. A DBS check can be requested by an employer but not by an individual themselves.
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a DBS check and the protocol of the organisation you are dealing with regarding employing people with positive DBS checks. If you are directly employing someone you may wish to seek some advice about suitable checks to undertake on the person you propose to employ and the consideration you need to give to this matter. Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff or your employee has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it?


Advice and Other Support

Organisations providing advice and support to help you maintain your independence and/or make informed choices.
Council Standards for providers of Advice and Other Support
Swindon Borough Council recommends that you check the organisation or individual you are buying from is; appropriately insured, has a registration with the appropriate regulatory body and that this is current; or they are registered with any recognised accreditation bodies to provide their stated activities or related services and that this is current.
Vetting/Accreditation
Swindon Borough Council does not make any checks on the suitability of services offered by providers advertising in this category, however we will check the advert is suitable to appear in the Advice and other support category. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
DBS Checks
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
CRB checks are now called DBS checks.
A DBS check may be needed for certain jobs or voluntary work, eg working with children or in healthcare. A DBS check can be requested by an employer but not by an individual themselves.
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a DBS check and the protocol of the organisation you are dealing with regarding employing people with positive DBS checks. Is there a legal requirement for the person to have an appropriate qualification? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it?


Support for Carers

Services which may support you in your role as a carer and help you manage and balance all your commitments.
Council Standards for providers of Support for Carers
Swindon Borough Council recommends that you check the organisation or individual you are buying from is; appropriately insured, has a registration with the appropriate regulatory body and that this is current; or they are registered with any recognised accreditation bodies to provide their stated services and that this is current. Respite providers offering residential care must be registered with CQC (Care Quality Commission).
Vetting/Accreditation
Swindon Borough Council does not guarantee that it makes checks on the suitability services offered by providers advertising in this category. However some respite providers offering residential care may be accredited by Swindon Borough Council and may state this on their advert, those providers will have had some checks undertaken on them. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
DBS Checks
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
CRB checks are now called DBS checks.
A DBS check may be needed for certain jobs or voluntary work, eg working with children or in healthcare. A DBS check can be requested by an employer but not by an individual themselves.
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a DBS check and the protocol of the organisation you are dealing with regarding employing people with positive DBS checks. If you are directly employing someone you may wish to seek some advice about suitable checks to undertake on the person you propose to employ and the consideration you need to give to this matter. Is there a legal requirement for the person to have an appropriate qualification? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff or your employee has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it?


Health and Wellbeing

Organisations providing healthcare services and/or alternative therapies to help you maintain your quality of life.
Council Standards for providers of Health and Wellbeing
Swindon Borough Council recommends that you check the organisation or individual you are buying from is; appropriately insured, has a registration with the appropriate regulatory body and that this is current; or they are registered with any recognised accreditation bodies to provide their stated activities or related services and that this is current.
Vetting/Accreditation
Swindon Borough Council does not make any checks on the suitability of services offered by providers advertising in this category, however we will check the advert is suitable to appear in the Health and well-being category. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
DBS Checks
The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
CRB checks are now called DBS checks.
A DBS check may be needed for certain jobs or voluntary work, eg working with children or in healthcare. A DBS check can be requested by an employer but not by an individual themselves.
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a DBS check and the protocol of the organisation you are dealing with regarding employing people with positive DBS checks. Is there a legal requirement for the person to have an appropriate qualification? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it?

a woman looking in her purse